Increase Profit and Customer Loyalty
One Fine Note™ is an in-store wine kiosk that gives every customer a living taste profile and connects them to the bottles from your inventory that best fit their taste in under a minute.
Retail is changing.
Wine is no exception.
Wine store owners are navigating a tougher market.
Margins are tighter. Demand is softer. Costs are higher.
As the retail landscape is changing, customers’ expectations and behaviors have changed. The stores that thrive in this market will feel more unique, memorable, and intelligent.
Personalization,
not generalization.
Clarity & Confidence,
not guesswork.
Unique Experiences,
not transactions.
Self-Service & Speed,
not friction.
How It Works?
1. Create
A quick scan gives each customer a living taste profile in under a minute.
2. Match
We connect their living taste profile to bottles you already have in stock.
3. Refine
Living taste profile is refined over time, so each match gets even smarter.
This smart ritual is more than a one-time recommendation.
One Fine Note builds a living taste profile for every customer— inventory-aware and margin-aware.
Why WINE KIOSK?
Have you noticed more kiosks in retail?
*One Fine Note is a kiosk providing personalized recommendations, not unattended checkout.
Kiosks are no longer limited to grocery checkout. In modern retail, self-service has become the preferred way people shop. NCR reports in 2025:
83% of shoppers used self-service regularly in the past six months.
77% of shoppers prefer self-service.
For wine, the format matters even more. Wine is personal, choice-heavy, and often overwhelming. Even with knowledgeable staff on the floor, many shoppers still feel hesitant at the shelf—KAM research shows:
74% of consumers have walked away from purchases because they felt overwhelmed.
57% of shoppers report they would spend more if they felt more confident choosing wine.
49% of wine drinkers would visit store more often if they felt better informed.
One Fine Notegives your customers a more private, self-directed way to explore their taste, compare bottles, and choose with confidence. For your customers, that turns an overwhelming wall of bottles into a confident choice in under a minute. For your store, it creates a modern, differentiated in-store experience that increases sales & customer loyalty.
Owners’ Benefits
How One Fine Note incases your profit
1. Better Recommendation
Customers want a personalized bottle that fits their occasion, but not every wineshop can staff sommelier-level employees, every hour. Even the best staff can’t know every wine detail on a changing inventory, so providing generalized guidance has become the norm. When a recommendation misses your customer’s palate, it hurts their trust and loyalty.
One Fine Note combines millions of data points of your wine inventory with your customers taste palates and preferences to provide the most consistent, accurate recommendations. Your customers receive personalized, reliable, sommelier-level guidance every time. This living taste profile gets even better with every visit. The result? Better matches create more trust, more repeat visits, and a stronger reason to buy from your store again.
2. Stronger Profit
To most customers, wine language is vague and confusing. When your customers feel unsure, they default to the safest cheap bottle—or they leave. With hundreds of wines on the shelves, choice overload stalls decisions instead of closing them.
One Fine Note minimizes that hesitation by turning the overwhelming wall of bottles into a confident choice in under a minute. So your customers feel confident buying the wine that actually fits the occasion, not just the cheapest, safe-label they recognize. The result? Better wines leave the shelf, stores rely less on discounts, and profit gets stronger.
3. Customer Loyalty
In this saturated market, personalization isn’t a nice-to-have; it’s how people decide where to return. When customers feel seen and understood, they become regulars, not one-time buyers. According to McKinsey & Co, personalization reduces customer acquisition costs by as much as 50%, and lifts revenues by 5-15%.
With One Fine Note, your customers will receive a personalized experience powered by the Taste ID™ service. This first-of-its-kind technology learns their taste preferences and creates a personalized wine list and memorable experience every visit. Customers feel understood and choose with confidence, which builds loyalty in your shop.
4. Differentiation
When your inventory overlaps with competitors, it’s hard to explain why your store is the better choice. Delivery platforms have reduced the location advantage. In this saturated market, if your shop doesn’t define what makes it unique, price becomes the only leverage.
With One Fine Note, your in-store experience becomes a competitive advantage. A kiosk visit is required for customers to use the Taste ID service, creating more foot traffic. It gives customers a reason to walk in, engage, and come back—turning “just another shop” into “the wine shop that gets my taste.”
5. Inventory Optimization
Most shops know what inventory moves and what gathers dust—but often not the reason. That leaves capital stuck in dead stock and customers experiencing out-of-stock favorites.
One Fine Note connects the right customer to the right bottle, so overlooked wines find their audience and shoppers discover confidently. Over time, you get more accurate signals on what to expand, what to reduce, and what to reposition—based on your customers’ taste.
6. Aesthetic Advantage
PwC found consumers pay up to a 16% price premium for great experiences. However building a premium experience—one that feels tasteful, intentional, and worth paying for—takes time, budget, and elevated design. Without aesthetics, even great bottles can get treated like commodities and compared on price.
One Fine Note brings a premium-designed touchpoint to your floor: hardware and software built with the same care as a luxury brand—typography, color, motion, and materials included. This aesthetic advantage makes your shop more engaging and memorable. The result? Better experiences, stronger loyalty, and increased pricing power.
57% of wine shoppers would spend more if they felt more confident choosing.
FAQs
-
Higher Profit:
Even with knowledgeable staff, many shoppers still feel hesitant at the shelf— KAM research found that 57% of wine shoppers would spend more if they felt more confident choosing wine.
One Fine Note gives customers a personalized Taste ID and provides margin-aware recommendations that match them to the best bottles from your inventory. This helps your customers buy with more confidence instead of defaulting to the safest, cheap bottle.
Stronger Loyalty:
Inconsistent recommendations weaken trust and give customers less reason to return. KAM found that 49% of wine drinkers would visit more often if they felt better informed, and 60% of consumers say they are more likely to make repeat purchases after a personalized shopping experience.
With One Fine Note your customers build their Taste ID, which provides more personalized and detailed recommendations every visit. This living taste profile gives them a personalized experience, confidence in their purchase, and more reasons to come back to your store. -
Wine shopping is stressful for a lot of people. In a survey of 2,000 drinkers:
23% said buying wine is stressful
51% said there are too many options
32% felt confused by wine jargon
46% didn’t know how to tell a good bottle from a bad one
23% said they’re too embarrassed to ask for help when picking wine
Customers behavior in retail is also changing. Customers increasingly want self-service: a SOTI retail survey reported 73% of shoppers prefer self-service over engaging store associates.
There should be a smarter and more efficient way to buy and sell wine. Our wine kiosk gives your customers a private, more convenient way to get clarity they need—while keeping recommendations consistent even when your shop is busy.
-
No. One Fine Note is a wine kiosk providing personalized recommendations, not unattended checkout. Staff still verifies ID and approves the order, just like any in-store transaction.
-
No. Good sales associates are essential, but not every customer wants to engage the same way. Some want conversation, and some want privacy and guidance with less interaction. Especially, most younger shoppers are more comfortable using self-service. According to NCR report in 2025:
63% of Gen Z and 45% of Millennials prefer self-service.
One Fine Note gives your store an effective way to serve both, so you never miss the sale.
Staff still verifies ID and the order, just like any in-store transaction.
-
Our kiosk is designed to be private, allowing your shoppers to explore your wines more efficiently and confidently. We do not store customers images or any biologic identifiable information.
-
All of our hardware and software is meticulously designed and built by industry experts with the same care as a luxury brand—typography, color, motion, and materials included. This brings a premium touchpoint to your store, and creates better experiences, stronger loyalty, and increased pricing power.
-
Purchasing a kiosk is not required. Hardware is provided as part of the subscription. Pricing is a monthly fee per location.
-
Our kiosk functions with minimal setup, all that is needed is power and WiFi. Our engineers will onboard your inventory, and we take care of the rest.
-
No, One Fine Note fits seamlessly into your current operation system without requiring changes or complex training.
-
Currently, we are starting a small NYC pilot at founding pricing, through April 6, 2026. The hardware and setup fee will be waived for this period. Please contact us here for more information.
-
Yes, it depends on your store size and foot traffic. Generally, we recommend 1 kiosk per 500 sqft of retail space.
-
Installation and onboarding takes approximately 3-5 business days.
-
Smarter Sales. Stronger Loyalty. More Profit.
Stay In The Know
Discover the best ways to grow your business profit and customer loyalty.